Refund & Returns Policy

1. Returns

If you are not satisfied with your purchase, please contact Gadget Gallery as soon as possible so that we can review your return request. Products must be returned in their original condition, with all packaging, accessories, manuals and proof of purchase included.

Returned products must not be damaged, misused, altered or missing any original parts. Gadget Gallery reserves the right to inspect all returned items before approving a refund, replacement or exchange.

2. Faulty or Damaged Products

If your product is faulty, defective or damaged on arrival, please notify us as soon as possible. We may request photos, videos or further information to help confirm the issue before arranging the next step.

Where a product is confirmed to be faulty, we may offer a repair, replacement, exchange or refund, depending on the product, supplier warranty and applicable consumer protection rules.

3. Non-Returnable Items

Certain products may not be eligible for return unless they are faulty or defective. These may include:

• Opened software, digital licences or activation keys.
• Products damaged through misuse, neglect or incorrect installation.
• Items with missing packaging, accessories or serial numbers.
• Special order products or products clearly marked as non-returnable.
• Hygiene-sensitive products, where applicable.

4. Refunds

Once your return has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be processed using the original payment method where possible.

Refund processing times may vary depending on your bank, payment provider or payment method.

5. Exchanges and Replacements

If an exchange or replacement is approved, we will assist you based on available stock. If the same product is unavailable, we may offer a suitable alternative, store credit or refund.

6. Return Shipping

Customers may be responsible for return shipping costs unless the item is confirmed to be faulty, damaged on arrival or incorrectly supplied by Gadget Gallery.

We recommend using a reliable courier service with tracking when returning products. Gadget Gallery cannot be held responsible for returned items lost or damaged in transit.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we will do our best to assist with cancellation.

If the order has already been dispatched, the standard returns process may apply.

8. Warranty Claims

Some products may include a manufacturer or supplier warranty. Warranty terms differ by product and brand. Gadget Gallery will assist where possible, but warranty approval remains subject to the relevant supplier or manufacturer terms.

9. How to Request a Return

To request a return, please contact Gadget Gallery with your order number, product details and reason for return. We will then advise you on the next steps.